9-1-1 Frequently Asked Questions
When you need an emergency service, dial 9-1-1. This means if you need a police officer, a fire engine, or an ambulance to come to you as soon as possible, you should dial 9-1-1. If your situation is not threatening life or property, dial the general number of the agency you need.
Cellular Phone
If you receive a busy signal after dialing 9-1-1 on a cellular phone, hang up and try again.
Standard Phone
If you receive a busy signal after dialing 9-1-1 on a standard phone, stay on the phone and do not hang up! Calls are received in a time-queue, and are answered in the order they are received. If you hang up and place a second call, the cycle begins all over again, and your call is delayed. It is not unusual in large incidents for many people to call to report the same incident. Be patient, and do not hang up. We may need more information, and you may be the person who has it!
All San Diego Fire/Medical Dispatchers are trained and certified as Emergency Medical Dispatchers. This training provides them with the knowledge and skills to talk callers through life saving techniques while emergency equipment is on the way. When necessary, dispatchers provide instructions on performing CPR, controlling bleeding, and childbirth, to name a few. But, you must stay on the phone, listen to instructions, and remain calm when dispatchers are providing life saving techniques. Remember, the dispatcher is not only providing instructions to you, but is also ensuring that emergency help is on the way at the same time!
Emergency Fire/Medical Dispatchers follow a predetermined set of questions and protocols.
Based on your answers to these questions, they can determine the best level of
care and help for you. For example, a heart attack will elicit a different response level than
a broken arm, and a trash can fire will elicit a different response than a house fire.
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